Terms of Service

Last updated July 18, 2026

These Terms of Service ("Terms") govern access to Multra.ai. By creating an account, clicking acceptance, using the service, or signing an order form that references these Terms, you agree on behalf of yourself and the organization you represent ("Customer"). If you lack authority to bind that organization, do not use the service.

1. The service

Multra.ai provides model routing, context compilation, compatible API gateways, workbench and file workflows, repository-context features, policy controls, analytics, and Optimization Receipts. Features and operating modes may change as described in documentation, plan limits, an order form, or a release notice.

Text and file Audit through Chat and the text API provide analysis without authorizing an optimized production route. Auto and Pinned modes may send traffic using the configured model and context policy. Customer controls which projects and profiles may use each mode.

2. Accounts and administrators

Customer must provide accurate information, protect account and product API credentials, maintain authorized administrators, and promptly report suspected compromise. Customer is responsible for activity under its accounts and for configuring roles, policies, provider connections, repositories, and retention settings.

3. Customer content and instructions

Customer retains its rights in prompts, responses, files, code, tool payloads, and other submitted content ("Customer Content"). Customer grants Multra.ai a limited right to host, process, transmit, reproduce, and transform Customer Content only as needed to provide, secure, support, and improve the contracted service. Multra.ai does not acquire ownership of Customer Content.

Customer represents that it has all rights and lawful instructions needed to submit Customer Content and connect third-party accounts. Customer must not submit regulated or specially protected data unless the selected configuration, provider terms, and written agreement authorize it.

4. Connected providers and BYOK

Multra.ai sends requests to model providers and integrations selected by Customer. Those services are third-party services governed by Customer’s separate contracts, data terms, quotas, availability, pricing, and usage rules. Multra.ai is not responsible for a third party’s models, outputs, outages, price changes, rate limits, or account action. Customer-owned provider credentials are not silently replaced with a Multra.ai-managed key.

5. AI outputs and human review

Model outputs can be incomplete, inaccurate, offensive, insecure, or unsuitable. Optimization, verification, and quality gates reduce specific tested risks but do not eliminate them. Customer must review outputs and maintain appropriate human oversight, testing, backups, approvals, and rollback controls—especially for legal, medical, financial, employment, security, safety, or other high-impact uses. Multra.ai does not provide professional advice.

6. Savings, quality, and performance disclosures

Optimization Receipts may label values as MEASURED, ESTIMATED, MODELED, or UNKNOWN. A provider-measured optimized call does not make an unexecuted baseline measured. Standard-list-price estimates may differ from Customer’s contract, caching, batch, priority, regional, or negotiated charges. Kernel compute cost can remain unknown. Negative and zero savings are possible. Public examples and benchmark results apply only to their stated workloads and methods and are not promises of typical results.

7. Fees, renewals, and cancellation

• Free Audit: no subscription charge and no payment card required, subject to plan limits.
• Pro: $49 month-to-month, or $468 paid annually (equivalent to $39 per month).
• Company: $499 month-to-month, or $4,788 paid annually (equivalent to $399 per month).

Paid subscriptions automatically renew for the same billing period until canceled. By subscribing, Customer authorizes recurring charges to its selected payment method. Monthly plans are charged each month; annual plans are charged once for the full year. Customer may cancel anytime through the billing portal before renewal to prevent the next charge. Cancellation takes effect at the end of the paid period.

Fees are exclusive of taxes. Except where law or a written order form requires otherwise, charges are non-refundable and unused time is not prorated. We may change future prices with advance notice required by law; a price change applies no earlier than the next renewal. Provider inference charges are billed separately by Customer’s provider, and Multra.ai adds no model markup.

8. Plan limits and capacity

Plans may limit projects, repositories, receipt history, features, or operating modes. “Unlimited” organization members or projects does not promise unlimited compute, storage, requests per second, support labor, or abusive use. Customer remains subject to documented technical limits, fair-use protections, provider quotas, and security controls. High-volume production deployments require capacity planning and may require an order form or architecture review. Multra.ai may rate-limit traffic to preserve service security and reliability.

9. Acceptable use

Customer must not: violate law or third-party rights; access the service without authorization; probe or bypass security or tenant boundaries; introduce malware; disrupt or overload the service; resell or sublicense the service except under a written agreement; use it to build a competing service from non-public product behavior; misrepresent receipt labels; remove notices; or use outputs to make unlawful high-impact decisions. Good-faith security research must follow our published reporting process.

10. Multra.ai intellectual property

Multra.ai and its licensors retain all rights in the service, software, Context Kernel implementation, interfaces, documentation, trademarks, and aggregated or de-identified service statistics. Subject to these Terms and payment of applicable fees, Multra.ai grants Customer a limited, non-exclusive, non-transferable right to use the service during the subscription. Feedback may be used without restriction or obligation, provided it does not identify Customer or disclose Customer Confidential Information.

11. Confidentiality

Each party will protect the other’s non-public business, technical, and commercial information using reasonable care and use it only for the relationship. Confidentiality duties do not cover information that is public without breach, already known without restriction, independently developed, or rightfully received from another source. A party compelled to disclose information will provide notice when legally permitted.

12. Security and privacy

Multra.ai will maintain reasonable safeguards appropriate to the service. Customer remains responsible for its endpoints, users, provider accounts, integrations, content, and configuration. Our Privacy Policy describes personal-information practices. Enterprise data-processing or security terms apply only when signed.

13. Suspension and termination

Multra.ai may suspend affected access when reasonably necessary to prevent harm, address a security incident, comply with law, respond to nonpayment, or stop a material violation. When practical, we will provide notice and limit the suspension. Either party may terminate as allowed by an order form or for an uncured material breach. Customer may stop renewal through the billing portal.

After termination, access ends and Customer should export required receipts and data beforehand. Multra.ai may delete Customer Content according to the Privacy Policy, retention settings, legal obligations, and any written agreement. Sections that by nature should survive—including payment, intellectual property, confidentiality, disclaimers, liability limits, indemnity, and disputes—will survive.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, OUTPUTS, RECOMMENDATIONS, AND BENCHMARKS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MULTRA.AI DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. MULTRA.AI DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET EVERY CUSTOMER REQUIREMENT.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR AMOUNTS THAT CANNOT LEGALLY BE LIMITED, EACH PARTY’S AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES CUSTOMER PAID TO MULTRA.AI FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. Free-service liability is limited to USD $100 where permitted by law.

16. Indemnity

Customer will defend and indemnify Multra.ai from third-party claims arising from Customer Content, Customer’s unlawful or unauthorized use, or Customer’s breach of Sections 3 or 9. Multra.ai will promptly notify Customer and provide reasonable cooperation. Any Multra.ai indemnity applies only if stated in a signed order form.

17. Changes

We may update these Terms for legal, security, or service changes. We will post the revised date and give additional notice for material changes when required. Changes apply prospectively. If Customer does not agree, it must stop use and cancel before the change takes effect.

18. General

Neither party may assign these Terms without the other’s consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, the remainder continues. Failure to enforce is not a waiver. An order form controls over conflicting Terms, followed by these Terms and then documentation.

Governing law and forum must be identified in Customer’s order form before paid production use. If no order form applies, applicable law determines those issues. The parties will first attempt in good faith to resolve a dispute through written notice.

19. Contact

Terms, billing, or legal notices: legal@blueskyatg.com. Support: support@blueskyatg.com.